Frequently Asked Questions

Yes, after enrolling in the online course, you can start the course whenever you are ready. You have six months from the date you purchase to complete it, unless otherwise stated on course information page.

Your position in the online course is saved as you advance through each scene. You will always begin from where you last left off. You have six months from the date you purchase the course to complete it, unless otherwise stated on course information page.

* Please note that some final exams are timed. If you close the course while in a timed final, you will have to start over from the beginning of the course. You will be warned if the final exam is timed.

No, you can log in/log out of the online training at anytime. Your position in the course will be saved and you will continue from where you last left off when you log in again.

Please see our Support Page for information on how to contact our customer support team.

You can also check out the Technical Support FAQs.

The certificate is available in 2 different file formats. The 1st format is called a PDF and requires Adobe Reader software to open it. The 2nd format is called a JPG. This format requires basic image software that most computers have standard. If you still need help please contact Customer Support.

For security reasons, name changes cannot be altered by the student. Please contact Customer Support immediately for corrections. Full name changes WILL NOT be modified AFTER the course has been completed.

Most certificates/permits we issue can be reprinted from your account. Please log in and go to the My Account page. Next to the completed course will say "Get Certificate." Click this link and a new window will open with the steps to print additional copies.*

* Please note some official certificates are NOT printable and are instead issued by the state. If this is the case, when you open the printable certificate in your account, it will state that it is a temporary certificate.

Courses vary in their certificate delivery method. Most certificates/permits are printable directly from your account. However please see the Certificate section on your specific course page for more information about how your certificate will be delivered.

* If you ordered and paid for mail delivery service and have not received your certificate please contact Customer Support.

Some of our sites use an email address as your unique username to create an account in our system. You can use services such as Gmail, Hotmail, or Yahoo to register for a free email address, if you do not already have one.

Our courses/exams will work on almost any computer or mobile device with Internet access. Prior to beginning the course(s), our system will check your computer to ensure it meets the minimum requirements. If your computer does not meet these requirements, you will be instructed on how to continue.

Yes, the courses/exams on our website are mobile friendly and will work on smart phones, tablets and desktop computers. The course will work best on newer versions of web browsers.

Click here to retrieve your password.

If you have already registered for the course and the system to asking for you to purchase the course again, then the system is not recognizing your username and/or password and cannot log you in. If you see the words LOGIN at the top of the home page, you are not logged in.

The passwords are cap sensitive and need to be entered exactly as when you registered.

If you still cannot get logged in, please go to our Support page and send in a Support Form for further assistance.

To update information in your account, log back into your account. You will be on the My Account page. Click Modify Account Information. You will then be able to edit your student and/or billing information and save it.

* Please Note: your name, along with other personal information, may not be available for edit, please contact Customer Support if you have an issue updating information on your account.

Your course will be located on the My Account page after you log in to your account. You will click the green play button next to the course title to begin. If you have done that, and the course still does not appear, then it could be one of these issues:

  • The course will open in a new window or tab. Depending on your internet settings, your pop up blocker may block the course from opening. You will need to allow the pop up or disable the pop up blocker.
  • Sometimes the course does open however it is opening behind the main web page, try minimizing the main webpage to see if the course is hidden behind.
  1. First, press the F5 key on your keyboard to refresh the page. This will usually correct the loading issue.
  2. If you have pressed the F5 key and the loading error still occurs, go into your internet browser setting and delete cookies and files. Log back into your account and click the play button to resume your course.

If you still need help, go to our Support page and submit an online Support Form.

If the course player window opens but it is blank or grayed out, your firewall maybe blocking the course content from displaying. You will need to go into your Internet options and modify your security settings to allow this site.

If you still need help, go to our Support page and submit an online Support Form.

Yes, this website is safe and your information is secure. We utilize a GeoTrust SSL certificate enabling up to 256-bit SSL encryption, which is the latest in SSL encryption technology, to ensure your data is secure. 256-bit SSL certificates are the strongest SSL certificates available. GeoTrust is a trusted security partner with a proven track record for reliability and quality and their 256-bit SSL certificates give users an easy way to determine if a site is trustworthy and legitimate. When a user visits a site utilizing a 256-bit SSL certificate, the browser displays a lock at the top or bottom of the browser window. In addition to offering you the most secure SSL certificate, we also undergo a daily 3rd party security audit. The McAfee Secure logo (shown in the lower, left-hand corner of your browser) means our site is tested and certified daily to pass the McAfee security scan. This security audit means your data is safe from identity theft and credit card fraud.

During most training and purchase transactions, the parent company, Diversys Learning Inc., collects certain personal information about you. This information will never be made available to organizations outside of Diversys Learning Inc., without your consent. This information will not be packaged or sold to any 3rd party entity without your permission.

Diversys Learning Inc., takes your security and privacy seriously. In some areas of our systems, you may be asked to provide information that helps us support you. This information will remain confidential and only used by Diversys Learning Inc.; to help foster a better and more efficient support environment.

For our e-learning system clients, any and all information collected by Diversys Learning Inc. through our partners learning portals will be solely owned by our partner. Diversys Learning Inc. retains no rights or license to this information.

In some situations, Diversys Learning Inc. may be required to disclose information for law enforcement, regulation, fraud prevention, or if Diversys Learning Inc. believes this disclosure necessary to protect Diversys Learning Inc. or its customers.

To view our Privacy Policy, click on the link at the bottom of the page.

For more information about Diversys Learning Inc.'s privacy policies, please contact us at