General TABC Certification Information
- What is the price of the online TABC certification class?
- How long is the online TABC training class?
- Is there a time limit for completing the online TABC certification class?
- Are there any age requirements in order to take the online TABC training course?
- Can I log out of the TABC certification class and come back to complete it at a later time?
- If I log out of the TABC certification class, will I lose my position in the course and have to start the TABC training over from the beginning?
- Is there a final exam at the end of the online TABC certification course?
- Can I use a dial-up or modem connection to take the online TABC certification training class?
- Will my computer work with the online TABC certification course?
- Does OnlineTABCcertification.com offer any classroom TABC training courses?
Registering & Purchasing the Online TABC Certification Class
- How do I register for the online TABC certification course?
- The registration page is asking me to give my driver’s license or state ID number. I do not have a license number. What should I enter?
- Why do I have to provide my social security number and date of birth?
- What payment methods do you accept?
- Can I pay with a cashier’s check or money order?
- Do you accept pre-paid credit cards, pre-paid debit cards, or Visa or MasterCard gift cards?
- I want to use someone else’s credit card to pay for the TABC course. Can I do this?
- I have a discount code that I would like to use. Where do I enter the code to receive the discount?
- Why do I have to answer personal validation questions?
Taking the Online TABC Certification Class
- I already created an account and purchased the online TABC course, but I am unable to log back into my account. What do I do?
- When I click the course title TABC Seller/Server Certification Course to begin the program, nothing happens. What should happen?
- When I click the course title TABC Seller/Server Certification Course, the TABC course player opens, but the screen is blank.
- I am taking the online TABC class and the next file will not load. The screen says “Loading…” but nothing appears.
- I am taking the online TABC class and the play button will not appear to allow me to move to the next screen.
- I failed the final exam twice and my TABC course is locked. How can I continue?
Official TABC Certificate
- When will I get my official TABC certificate?
- I need to print a copy of my official TABC certificate. How can I do that?
- When does my official TABC certificate expire?
- How can I view my TABC certification information in the online TABC database?
- I completed the TABC certification course, but my information is not in the online TABC database. Why isn’t my information there?
- I lost/misplaced my official TABC certificate. How can I get another TABC certificate?
General TABC Certification Information
1) What is the price of the online TABC certification class?
The price of our online TABC certification class is $19.95 for a 2 year certification. Discounts are usually available though, so if you don't have a discount code, please ask us for one.
2) How long is the online TABC training class?
The online TABC certification class is approximately 2 hours in length, but it is self-paced, meaning that you can take it as quickly or slowly as you wish.
3) Is there a time limit for completing the online TABC certification class?
No, there is not a time limit once you begin the course. The only time limit that exists is that you must complete the course within 6 months from the date of purchase.
4) Are there any age requirements in order to take the online TABC training course?
No, you do not have to be a certain age to take the online TABC class.
5) Can I log out of the TABC certification class and come back to complete it at a later time?
Yes, you can login/logout of the online TABC certification course at anytime and your position in the course will be saved.
6) If I log out of the TABC certification class, will I lose my position in the course and have to start the TABC training over from the beginning?
You can log out of the TABC class at anytime and your position in the course will be saved. Your position in the online TABC class is saved at every screen you view. When you return to the course, you will begin from where you last left off.
7) Is there a final exam at the end of the online TABC certification course?
Yes, by TABC regulation, each student must complete the TABC certification final exam with a minimum score of 70%. The exam consists of 25 multiple choice questions. If you do not pass the online TABC exam on the first attempt, you may take it again immediately. If you fail the TABC exam on the second attempt, you must retake the entire TABC certification course from the beginning at no additional charge before attempting the final exam again, per TABC regulation.
8) Can I use a dial-up or modem connection to take the online TABC certification training class?
Yes, our online TABC certification class works with both dial-up and high-speed internet connections. Our system will detect which type of connection you are using. If you are on a slower connection, you will be enrolled in a low bandwidth version of the online TABC certification class. If you are using a high-speed connection, you will be enrolled in the high bandwidth version of the online TABC certification class. You can toggle between high and low bandwidth versions of the online TABC course by clicking the headphones icon within the course.
9) Will my computer work with the online TABC certification course?
Our online TABC certification course will work on almost any computer with Internet access. Prior to beginning the online TABC training, our system will check your computer to ensure it meets the minimum requirements. If your computer does not meet these requirements, you will be instructed on how to continue.
10) Does OnlineTABCcertification.com offer any classroom TABC training courses?
No, we do not offer any classroom courses. We only offer an online TABC certification class.
Registering & Purchasing the Online TABC Certification Class
1) How do I register for the online TABC certification course?
First, you will click on the Enroll Now link on the home page. You will then be directed to the course catalog page to select the online Texas TABC Seller-Server Certification Course and any additional shipping options that you may need. Once you have confirmed your order, you will see the registration page. Registration only takes a minute or two. Once you have purchased online TABC class, you can begin at any time by clicking on the course title "Texas TABC Seller-Server Certification Course". For detailed instructions on how to register, review the Guide to Getting Certified.
2) The registration page is asking me to give my driver’s license or state ID number. I do not have a license number. What should I enter?
You do not have to have a driver’s license or state ID to register for our online TABC class. We only use this number as the unique identifier in our system for you to login to your account. We do not report this information to the TABC.
If you do not have a driver’s license or state ID number, you should use another number that you can easily remember. We suggest using the combination of your birthday. For example, if your birthday is October 24, 1985, your login ID could be 10241985.
3) Why do I have to provide my social security number and date of birth?
In order for us to issue your TABC certificate and submit your training information to the Texas Alcoholic Beverage Commission, we must collect certain information about you. The TABC requires that we collect your social security number and date of birth as part of your training record. Failure to provide valid information will result in cancellation of your TABC certification.
4) What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Discover, and American Express) as well as PayPal.
5) Can I pay with a cashier’s check or money order?
No, we do not accept cashier's checks or money orders; however, we do accept PayPal. You can set up a PayPal account for free at www.paypal.com. You can link your bank account to your PayPal account in order to pay for the TABC course.
6) Do you accept pre-paid credit cards, pre-paid debit cards, or Visa or MasterCard gift cards?
No, our system does not accept pre-paid credit cards, pre-paid debit cards, or gift cards.
7) I want to use someone else’s credit card to pay for the TABC course. Can I do this?
Yes, you can do this. You should enter your information in the personal information section of the registration page. In the billing information section, you should enter the name and credit card information of the person that is paying for the course.
8) I have a discount code that I would like to use. Where do I enter the code to receive the discount?
During registration, there is a place to enter the code on the Confirm Your Order page. The screen will say “Do you have a discount code or voucher number? If so, enter the code above and click Update Cart.” You should enter the code in the appropriate field. It is very important that you click the Update Cart button after you enter the code. If you do not click Update Cart, the discount will not be applied to your order.
9) Why do I have to answer personal validation questions?
Per TABC regulation, our online TABC certification class includes a personal validation system. The validation system is used to authenticate you as a user while you progress through the TABC course. Before you may begin the course, you must answer the personal validation questions. It is important for you to remember your answers to these questions as you will be required to answer these same questions at random times throughout the TABC course.
Taking the Online TABC Certification Class
1) I already created an account and purchased the online TABC course, but I am unable to log back into my account. What do I do?
You can log back into your account with the driver’s license or state ID number and password that you entered during registration. You must enter your license number exactly as you supplied it during registration in order for the system to recognize your account. If you do not enter it exactly as you did during registration, the system will not recognize you.
Your login is case sensitive; therefore, if you used upper or lower case letters as part of your license number or password when you registered, you must enter them exactly the same way in order to log back into your account. If you do not remember the driver’s license number and/or password you provided during registration, please contact us at support@onlinetabccertification.com and we can supply you with the correct login information.
2) When I click the course title Texas TABC Seller-Server Certification Course to begin the program, nothing happens. What should happen?
Once you click on the course title "Texas TABC Seller-Server Certification Course," a new, smaller window will open. This new window is the TABC course player and displays the course material or exam to your screen. If a new window does not open, check your Windows tool bar menu at the bottom of your screen. Another window might have opened, but did not gain focus. You may also have software or plug-ins installed that block pop-up windows. Check your browser settings and/or with your ISP (internet service provider) to see if you have similar software installed on your computer.
3) When I click the course title Texas TABC Seller-Server Certification Course, the TABC course player opens, but the screen is blank.
In most cases, this means your Flash version does not meet the minimum requirements. Go to http://get.adobe.com/flashplayer/ to upgrade to the latest version of Flash. You should restart your computer after installation.
4) I am taking the online TABC class and the next file will not load. The screen says "Loading…" but nothing appears.
Small internet disruptions may prevent the files from downloading completely. You should try pressing the F5 key to reload the page, or you may need to delete cookies and temporary files. To delete cookies and temporary files, follow the instructions below:
- Open Internet Explorer and click on the Tools option in the menu bar at the top.
- Click on Internet Options.
- When the new box opens, click on "Delete Cookies"
- When that is finished, click on "Delete Files." When that is finished, click OK.
- Close Internet Explorer and reboot your system.
- Log back into the TABC certification class at www.onlinetabccertification.com with your driver’s license number and password.
- Click on the course in progress. The online TABC class will resume from where you last left off.
5) I am taking the online TABC class and the play button will not appear to allow me to move to the next screen.
If the play button does not appear, make sure you have clicked on all bullet points, more info icons, and yes/no or true/false answers. The play button will not appear until you click on all of these items.
6) I failed the final exam twice and my TABC course is locked. How can I continue?
Per TABC regulation, you must take the entire TABC training class again from the beginning before you can take the final exam again. However, we do not make you pay for the TABC class again. If your course is locked because you failed the exam twice, please contact us at support@onlinetabccertification.com and a representative will make the necessary changes to your account for you to continue.
Official TABC Certificate
1) When will I get my official TABC certificate?
Once you successfully complete the TABC online course and exam (passing score is 70%), you can immediately print your official TABC certificate. It will also be emailed to the email address you provided during registration so you can print it later if needed.
2) I need to print a copy of my official TABC certificate. How can I do that?
Upon completion of our online TABC certification class, your official TABC certificate will be emailed to the email address you provided during registration. You can also log into your account at anytime to print a copy of your official TABC certificate. To do so, follow the steps below:
- Go to www.onlinetabccertification.com.
- Login to your account with your license number and password.
- You will see the Your Enrolled Classes page.
- You will see the Texas TABC Seller-Server Certification Course listed on the screen and beneath it will be the text "Course Completed".
- To the right of the course title there will be a certificate icon.
- Click on the certificate icon.
- A small window will open that contains links to printable materials and printable certificates.
- Click on the Printable Certificate of Completion link.
- A new window will open and there will be two links to open your official TABC certificate in either Adobe Acrobat format or Macromedia Flash format.
- Click on either the Adobe Acrobat or Macromedia Flash link.
- Your official TABC certificate will be displayed on the screen and you can print it.
3) When does my official TABC certificate expire?
Your official TABC certificate is valid for two years from the date you completed the TABC training course. The expiration date is printed on your official TABC certificate. You can also view the expiration date of your TABC certificate in the online TABC database (see TABC Certification Status for instructions on how to see if your TABC certification is still valid).
4) How can I view my TABC certification information in the online TABC database?
The TABC maintains an online certification database that is viewable on their website. To search and view your certification information, follow the steps below:
- Go to the TABC website - www.tabc.state.tx.us
- On the left side of the website, click on Seller Training / TABC Certification
- Select Certificate Inquiry
- Click on Certificate Inquiry again
- Enter your social security number in the format shown
- Enter your date of birth in the format shown
- Click the Search button
Your TABC certification information will be displayed and you can print this page as proof of your certification.
5) I completed the TABC certification course, but my information is not in the online TABC database. Why isn’t my information there?
Once you complete our online TABC certification class and pass the exam, we enter your certification information into the official TABC database. Your TABC certification will be in the TABC database within 3 business days from the date of course completion.
6) I lost/misplaced my official TABC certificate. How can I get another TABC certificate?
Your TABC certification is still valid even if you lose your certificate. At anytime, you can reprint your official TABC certificate by logging into your account and clicking on the certificate icon next to your completed course. This is your OFFICIAL TABC certificate.